Team Manager, Customer Success (SMB/Growth - Mid-Market)
C
CodeSignal
📍 remote, united states, United-States
Job Description
Team Manager, Customer Success (SMB/Growth - Mid-Market)
The Team Manager, Customer Success role at CodeSignal is responsible for leading a team of Customer Success Managers (CSMs) serving the growth segment (SMB and mid-market). This strategic leadership role will drive customer retention, expansion, adoption, deeper relationship building and advocacy while ensuring operational excellence across the team. You'll develop customer success strategies that maximize value realization and ensure our customers achieve their technical hiring goals through our platform.
Hire, lead, coach, and develop a high-performing team of Customer Success Managers
Establish clear performance metrics (both leading and lagging indicators) and career development paths
Conduct regular 1:1s, team meetings, and performance reviews
Identify skill gaps and implement training programs to enhance team capabilities
Build a positive, collaborative team culture that drives...
The Team Manager, Customer Success role at CodeSignal is responsible for leading a team of Customer Success Managers (CSMs) serving the growth segment (SMB and mid-market). This strategic leadership role will drive customer retention, expansion, adoption, deeper relationship building and advocacy while ensuring operational excellence across the team. You'll develop customer success strategies that maximize value realization and ensure our customers achieve their technical hiring goals through our platform.
Hire, lead, coach, and develop a high-performing team of Customer Success Managers
Establish clear performance metrics (both leading and lagging indicators) and career development paths
Conduct regular 1:1s, team meetings, and performance reviews
Identify skill gaps and implement training programs to enhance team capabilities
Build a positive, collaborative team culture that drives...