Team Leader (Support)

About the Role

Are you a driven leader with a passion for delivering exceptional customer support and building high‑performing teams? We’re looking for a Support Team Lead to take ownership of our support operations on client site in London, and help shape an outstanding service experience for our customers.

As our Support Team Lead, you’ll play a central role in ensuring smooth day‑to‑day support operations, meeting SLAs, and driving continuous improvement. You’ll lead a small team, providing coaching and guidance while working closely with stakeholders across the business.

Location & Working Pattern

• London W1 (office‑based)
• 4 days per week in the office, with flexibility to work 1 day remotely
• Monday to Friday, between 8:00am – 6:00pm
• 37.5 hours per week

You will be tasked with:

Leadership & Team Development

• Lead, coach, and motivate a team to deliver high‑quality s...