Team Leader – Retention and Renewal Account

Team Leader – Retention and Renewal Account

Job Summary

We are seeking an experienced and results-driven Team Leader to lead a high-performing team focused on customer retention, and contract renewals/subscription. The ideal candidate has extensive experience managing retention teams, driving renewal performance, handling customer escalations, and coaching team members to achieve business goals. This role requires a seasoned leader with a strong background in B2B customer lifecycle management, renewal strategies, and performance management.

Key Responsibilities

• Lead, coach, and develop a team of B2B Retention and Renewal Specialists to consistently achieve renewal, retention, and customer satisfaction targets.
• Monitor team performance through KPIs, quality metrics, productivity, and customer experience, providing regular coaching and feedback.
• Handle compl...