Team Leader - Platinum Reservations

Job Snapshot

Role: Team Leader – Platinum Reservations

Location: Dubai, United Arab Emirates

Industry: Hospitality

Function: Reservations‑Ticketing

Experience: Minimum 1 year in reservations or significant contact center experience

Job Type: Full time

Salary: 7,000 – 10,000 AED per month

Overview

Team Leader – Platinum Reservations in Dubai is a supervisory hospitality opportunity for a seasoned reservations professional with strong Opera knowledge, team coordination skills, and proven ability in selling, cross‑selling, and upselling hotel products. The role involves overseeing daily reservation activities, maintaining service quality, allocating outstanding work, and ensuring guest enquiries receive accurate and timely attention.

Key Responsibilities

• Monitor daily reservation activities and ensure departmental procedures are followed consistently.
• Maintain an optimum level of service...