Job Description
Team Leader, Desktop Services – Permanent
Reporting to the Manager of End User Support, the Team Leader leads a national Desktop Services team responsible for delivering and continuously improving Medavie’s end‑user computing services.
Key Responsibilities
- Lead and develop the Desktop Services team through coaching, performance management, workforce planning, and employee engagement.
- Manage the daily delivery of remote and on‑site support, device provisioning, software deployment, printing services, and other end‑user technology services.
- Ensure incidents, service requests, and escalations are prioritized and resolved in line with service levels, security requirements, business impact, and customer expectations.
- Oversee the full lifecycle of end‑user technology, including purchasing, deployment, inventory management, maintenance, replacement, secure retirement, and disposal.
- Monitor service performance, address rec...