Job Description
Description
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Role: Team Leader – Collections
LOCATION: Bangalore
YEARS OF EXPERIENCE: Minimum 3–5 years of experience in collections, with at least 1 year in leading a team of collection agents to achieve recovery targets, ensure compliance, and maintain high-quality customer interactions.
Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.
Role and Key Responsibilities
Lead and manage a team of collection agents to meet or exceed recovery goals.
Monitor daily performance metrics such as Promise-to-Pay (PTP) conversion, Right Party Contact (RPC), and Average Handling Time (AHT).
Ensure adherence to compl...