Job Description
The ESP Group are currently recruiting for a Team Leader to join our contact centre team on a full-time, permanent basis working from our office in Arbroath.
If you have excellent communication and administration skills, are passionate about delivering exceptional customer service and are seeking career progression, this could be the perfect opportunity for you.
At The ESP Group, you will be a part of a dynamic, fast‑paced, talented and growing team responsible for delivering bespoke customer experience across a variety of communication channels.
As a Team Leader you will be responsible for a team of Customer Service Advisors, providing them the essential support they need to deliver an unrivalled service to our customers. With accountabilities in the day-to-day running of the business, as well as being a successful people manager, this role is best suited to those with demonstrable experience in a similar role and environment.
We recognise the imp...