Team Lead - US Property Management

Team Leader - Property Management Operations

Company: Office Beacon LLC

Location: Philippines (Onsite)

Employment Type: Full-Time

Role Overview

Office Beacon LLC is looking for a Team Leader to oversee a team supporting property management operations. This role is responsible for driving team productivity, ensuring service quality, and meeting client SLAs while coaching team members for consistent performance.

Key Responsibilities

• Manage day-to-day team operations and performance
• Monitor productivity, turnaround time, and service quality
• Ensure compliance with SLAs and operational processes
• Provide coaching, feedback, and performance management
• Handle escalations and support issue resolution
• Track and report team metrics
• Support onboarding and trainin...