Job Description
Overview
We are looking for an experienced TeleSales Team Lead to build, manage, and grow a high-performing telesales team. The ideal candidate will drive sales performance, coach team members, monitor KPIs, and ensure the achievement of revenue targets while maintaining excellent customer service standards.
Key Responsibilities
- Lead and motivate the telesales team to achieve sales targets and business goals.
- Monitor daily sales activities, team performance, and productivity.
- Train, coach, and mentor team members to improve sales effectiveness.
- Track KPIs, prepare performance reports, and provide feedback for continuous improvement.
- Manage CRM records, sales pipelines, and lead conversion activities.
- Support the team in handling customer objections and complex sales situations.
- Identify opportunities for business growth, customer retention, and revenue generation.
- Ensure compliance with c...