Job Description
Job Description
JOB SCOPE:
The Team Lead Technician serves as a supervisory figure responsible for overseeing timely and high-quality repairs of members' products while ensuring exceptional member service within the home. This role will also conduct daily service calls.
JOB SUMMARY:
The Team Lead Technician serves as a supervisory figure responsible for overseeing timely and high-quality repairs of members' products while ensuring exceptional member service within the home. This role involves promoting and selling additional products and services to enhance the company s profitability. A key focus is to supervise and mentor both new and incumbent Technicians,
ensuring they receive thorough training on technical skills and customer interaction. The Team Lead Technician collaborates with the district to facilitate specialized training and verifies that all technicians consistently meet or exceed customer service standards during ...