Job Description
Your potential has a place here with TTEC’s award-winning employment experience. As a Quality Assurance Team Lead working Onsite in Charlotte, NC, you’ll be a part of bringing humanity to business. #experienceTTEC
Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in the US says it all!
**What You’ll be Doing**
Do you have a passion for leading, mentoring and coaching? Looking for an opportunity to learn more about the industry and gain direct management experience? In this role, you’ll support and motivate your team to make sure they’re on track to meet goals. You’ll work to answer associate’s questions, issues, and customer escalation while ensuring quality customer experience on every call as you’re the first line manager for your team.
You’ll report to the Quality Assurance Manager _._ We’re looking for a leader to Act as one, as you will encourage and motivate you team to res...
Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in the US says it all!
**What You’ll be Doing**
Do you have a passion for leading, mentoring and coaching? Looking for an opportunity to learn more about the industry and gain direct management experience? In this role, you’ll support and motivate your team to make sure they’re on track to meet goals. You’ll work to answer associate’s questions, issues, and customer escalation while ensuring quality customer experience on every call as you’re the first line manager for your team.
You’ll report to the Quality Assurance Manager _._ We’re looking for a leader to Act as one, as you will encourage and motivate you team to res...