Team Lead, Patient Solutions - Specialty Pharmacy
A
AssistRx
📍 Phoenix, AZ, United States
Job Description
The Team Lead is responsible for engaging with the team member(s), program managers and other departments within the organization to support all operational activities, ensure efficient day-to-day operations and provide ongoing program metrics for customer business review meetings.
+ Continuous monitoring of existing processes and analyzing their effectiveness.
+ Review service trends and collaborate on priorities and next steps to improve productivity and efficiencies within Patient Solutions.
+ Utilizes historical program and operational data to identify opportunities, trends/patterns, and behaviors to present recommendations on program enhancements, process changes or areas to expand our service offerings.
+ Prepares program reports reflecting actual performance against KPI s and SLA s
+ Monitor team workload to ensure timely completion of tasks.
+ Review the creation of staffing model recommendations prior to presenting to leader...
+ Continuous monitoring of existing processes and analyzing their effectiveness.
+ Review service trends and collaborate on priorities and next steps to improve productivity and efficiencies within Patient Solutions.
+ Utilizes historical program and operational data to identify opportunities, trends/patterns, and behaviors to present recommendations on program enhancements, process changes or areas to expand our service offerings.
+ Prepares program reports reflecting actual performance against KPI s and SLA s
+ Monitor team workload to ensure timely completion of tasks.
+ Review the creation of staffing model recommendations prior to presenting to leader...