Team Lead, IT Support (Blue Yonder WMS)

Team Lead, IT Support (Blue Yonder, WMS / Contract Logistics)

Location: Mexico City, Ciudad de Mexico, MX, 03104

Employment Type: Full Time

Publication Date: 20 Jul 2026

The Team Lead, IT Support is responsible for leading the WMS Support team to ensure the stability, performance, and continuous improvement of DSV's Blue Yonder WMS platform. This role oversees L2/L3 support operations, acts as the primary escalation point for critical incidents, drives global support standards, and collaborates with cross-functional teams to deliver reliable, high-quality warehouse technology solutions while fostering continuous improvement and operational excellence.

Tasks & Responsibilities

• Lead the day-to-day operations of the Blue Yonder WMS L2/L3 Support team, ensuring high-quality service delivery and adherence to SLAs.
• Serve as the primary escalation point for complex incidents, driving time...