Team Lead Customer Support - DACH
Martinair
📍 Poznań, Greater Poland Voivodeship, Poland
Job Description
As Team Lead Customer Support DACH, you will lead a team of Customer Support Agents serving our German-speaking customers. Your role is to support your team in delivering great customer experiences, achieving strong operational results, and continuously improving the way we work. You will balance people leadership, performance management, customer advocacy, and continuous improvement while acting as the bridge between your team, our customers, and the wider organization. This role is ideal for someone who enjoys developing people, improving processes, and helping a team succeed together. As a Team Lead, you'll spend most of your time coaching your team, supporting day-to-day operations, and driving continuous improvement.
Your 12-Month Journey
During the first 3 months: You will immerse yourself in Tellent’s products, customers, processes, and support operations. You'll build relationships with your team, stakeholders, and cross-functional...