Team Lead, Client Services
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Spectrum Health Care
📍 Mississauga, Ontario, Canada
Job Description
Job Description
Qualifications
- Lead and support Client Service Coordinators in daily operations, including use of Electronic Health Record systems and reporting processes
- Manage staffing assignments to ensure quality care delivery and effective overtime management
- Oversee customer service, including complaint resolution and review of overnight call center reports
- Schedule and match nursing and home support employees to clients, focusing on patient-centered care and service continuity
- Liaise with funders regarding client care and collect/enter relevant information into databases
- Monitor staff compliance with attendance, break times, and lunch schedules
- Report issues/incidents through appropriate channels and ensure all safety protocols are followed
Qualifications
- Post-secondary Office Administration certificate or customer service program, with 2+ years in a leadership or supervisory role, prefe...