TD Manager of Customer Experience Role
E
Empowered Cities
📍 dollard des ormeaux, qc, Canada
Job Description
Make lasting connections as the Manager of Customer Experience at TD, located in Dollard-des-Ormeaux, Quebec. Your leadership will drive exceptional customer service and operational success.
In this role, you will lead a high-performing team in providing dynamic customer experiences. Your focus will be on mentoring employees, ensuring compliance with procedures, and optimizing team performance in a fast-paced banking environment. Engage actively with customers while collaborating with One TD partners to satisfy diverse needs.
Key Responsibilities:
• Train and guide team members on best practices
• Ensure scheduling meets customer service demands
• Collaborate with partners to enhance customer satisfaction
• Assist in complaint resolution and escalation processes
• Monitor task prioritization to improve branch efficiency
Requirements:
• Bachelor's degree or relevant experience of 3+ years
• Understanding of business operations in banking
• Competence in ...
In this role, you will lead a high-performing team in providing dynamic customer experiences. Your focus will be on mentoring employees, ensuring compliance with procedures, and optimizing team performance in a fast-paced banking environment. Engage actively with customers while collaborating with One TD partners to satisfy diverse needs.
Key Responsibilities:
• Train and guide team members on best practices
• Ensure scheduling meets customer service demands
• Collaborate with partners to enhance customer satisfaction
• Assist in complaint resolution and escalation processes
• Monitor task prioritization to improve branch efficiency
Requirements:
• Bachelor's degree or relevant experience of 3+ years
• Understanding of business operations in banking
• Competence in ...