Job Description
Contact Center Systems Engineer (AI & Automation)
Location: 100% Remote
Employment Type: Contract-to-Hire
Overview
We are seeking a Contact Center Systems Engineer with 3-5 years of experience supporting, administering, and optimizing cloud contact center
platforms. This individual will play a key role in driving AI and automation initiatives, improving customer engagement channels, and enhancing workforce
management capabilities.
The ideal candidate will have a blend of engineering and administration experience, including configuring contact center technologies, supporting integrations,
troubleshooting platform issues, and implementing AI-driven solutions that improve both the customer and agent experience.
Key Responsibilities
+ Support and administer cloud-based contact center platforms, including configuration, maintenance, and optimization.
+ Lead AI and automation initiatives utilizing tools such as Talkdesk Copilot, Autopilot, and ot...
Location: 100% Remote
Employment Type: Contract-to-Hire
Overview
We are seeking a Contact Center Systems Engineer with 3-5 years of experience supporting, administering, and optimizing cloud contact center
platforms. This individual will play a key role in driving AI and automation initiatives, improving customer engagement channels, and enhancing workforce
management capabilities.
The ideal candidate will have a blend of engineering and administration experience, including configuring contact center technologies, supporting integrations,
troubleshooting platform issues, and implementing AI-driven solutions that improve both the customer and agent experience.
Key Responsibilities
+ Support and administer cloud-based contact center platforms, including configuration, maintenance, and optimization.
+ Lead AI and automation initiatives utilizing tools such as Talkdesk Copilot, Autopilot, and ot...