Job Description
Responsibilities
- Acts as the support contact for all business groups.
- Owns the escalation of incidents to resolutions including collaboration with internal and external resources.
- Develops and maintains strong customer focused relationships with all stakeholders.
- Resolves and completes assigned service incidents and requests.
- Creates and maintains technology documentation and processes for use by other team staff.
- Acts as the technical support contact for system administrators.
- Escalates through defined support channels.
- Participates in proof of concept for new applications.
- Other duties as required.