Systems Engineer

Systems Engineer

Job Summary

We are seeking a Systems Engineer to manage, maintain, and onboard customers onto our AI Customer Engagement platform. The successful candidate will be part of a talented engineering team responsible for delivering mission-critical infrastructure, ensuring high availability, performance and security, and supporting the success implementation of customer solutions.

Responsibilities

• Deliver system support, maintenance, and troubleshooting to resolve IT technical issues, ensuring continuous infrastructure availability and performance
• Lead project implementation activities including planning, testing, and commissioning to deploy infrastructure solutions effectively
• Develop and maintain comprehensive documentation, test plans, service reports, and Root Cause Analysis (RCA) to support operational excellence
• Prepare, update, and communicate regular project stat...