System Analyst Telephony Specialist at Intact
I
Intact
📍 laval (administrative region), qc, Canada
Job Description
Become a key player at Intact as a System Analyst specializing in telephony and Genesys Cloud. Enjoy a hybrid work model while advising users and enhancing technology operations.
Intact is seeking a System Analyst to join its growing team. In this role, you will provide specialized support for telephony infrastructures, analyze user needs, and implement best practices. Participate in creating reference manuals and contribute to team training to ensure efficient knowledge transfer.
Key Responsibilities:
• Act as a technical advisor for user needs
• Support specialized telephony infrastructures, including Genesys Cloud
• Track requests through incident management tools
• Establish collaborative relationships with company departments
• Write process documentation for improved efficiency
Requirements:
• University degree or college diploma in a relevant field
• At least 1 year of experience in contact center solutions
• Highly organized with multitasking ab...
Intact is seeking a System Analyst to join its growing team. In this role, you will provide specialized support for telephony infrastructures, analyze user needs, and implement best practices. Participate in creating reference manuals and contribute to team training to ensure efficient knowledge transfer.
Key Responsibilities:
• Act as a technical advisor for user needs
• Support specialized telephony infrastructures, including Genesys Cloud
• Track requests through incident management tools
• Establish collaborative relationships with company departments
• Write process documentation for improved efficiency
Requirements:
• University degree or college diploma in a relevant field
• At least 1 year of experience in contact center solutions
• Highly organized with multitasking ab...