Switchboard Shift Operator

University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is inviting applications for the position of Switchboard Shift Operator. The closing date is 14 June 2026 .

Job Summary

The Switchboard Shift Operator is the first point of contact for the telecommunication service of the Trust’s nine hospitals, providing an efficient, courteous, and professional 24/7 switchboard and information service to all staff and customers.

Responsibilities

• Receive and distribute calls from the public, GP’s, internal callers, other hospitals, agencies, and emergency services.
• Connect callers to extensions, exchange lines, mobile staff via bleeps, mobile phones, and radio pagers.
• Use initiative and sensitivity to manage unpredictable situations, including anxious patients, mental health issues, language or disability barriers, media inquiries, and complaints.
• Operate the switchboard consoles and Bleep System to m...