Job Description
Job Identification
Job Category
Guest Services, Operations, and Front Office
Job Schedule
Full time
Salary
£13.79 per hour
Position Overview
As a Switchboard Operator you will deliver a memorable experience while handling all incoming telephone calls for the Hotel. Your upbeat and friendly attitude will set the tone for guests’ stays throughout the day.
Day‑to‑Day Responsibilities
- Provide exceptional phone support: respond promptly and professionally to all guest calls.
- Maintain relevant knowledge: stay up to date on hotel services, amenities, and operations.
- Support emergency response: relay accurate, detailed information to the appropriate teams during emergency situations.
- Leverage communication tools: use the PBX system, computer applications, and related technology to support daily operations.
Qualifications
- Positiv...