Job Description
**Bring out your best**The Support Team Manager (STM) is responsible for overseeing and managing the support operations.They manage a team of support engineers responsible for providing assistance to customers.This role is crucial in ensuring that customer issues are addressed efficiently and that the support team operates effectively.This role involves a combination of operations, people management, and leadership skills.
**What you'll do**- Strategic Responsibilities_- Develop, coach, and mentor your direct team and empower them to understand and execute company strategy- Be a change leader and drive the Support transformation forward by making it relevant for your team- Build cross-functional relationships with Customer Success, Engineering, Product Success, and the broader Customer Services & Delivery (CS&D) organization- Drive proactive, harmonized maintenance and sustenance across CS&D strategy- Take over appropriate responsibility for customer issues, concerns, and compla...