Job Description
Description
Are you a problem-solver who thrives in fast-paced environments and enjoys tackling everything from everyday support requests to complex technical challenges? We're looking for a Tier 2 Service Desk Analyst who is passionate about technology, customer service, and continuous improvement.
In this role, you'll be more than just technical support—you'll be a trusted resource for users, a mentor to junior team members, and a key contributor to critical IT initiatives.
What You'll DoBe the First Line of IT Excellence
+ Serve as a primary point of contact for IT incidents, requests, and technical escalations.
+ Manage, prioritize, and route tickets through the ITSM platform while meeting SLA expectations.
+ Provide hands-on troubleshooting and issue resolution across a wide range of technologies.
+ Deliver exceptional support to end users through phone, email, chat, and ticketing channels.
Solve Complex Technical Challenges
Are you a problem-solver who thrives in fast-paced environments and enjoys tackling everything from everyday support requests to complex technical challenges? We're looking for a Tier 2 Service Desk Analyst who is passionate about technology, customer service, and continuous improvement.
In this role, you'll be more than just technical support—you'll be a trusted resource for users, a mentor to junior team members, and a key contributor to critical IT initiatives.
What You'll DoBe the First Line of IT Excellence
+ Serve as a primary point of contact for IT incidents, requests, and technical escalations.
+ Manage, prioritize, and route tickets through the ITSM platform while meeting SLA expectations.
+ Provide hands-on troubleshooting and issue resolution across a wide range of technologies.
+ Deliver exceptional support to end users through phone, email, chat, and ticketing channels.
Solve Complex Technical Challenges