Support Specialist for Client/Customer Success
S
Showpass
📍 calgary, ab, Canada
Job Description
Become a vital part of Showpass as a Support Specialist focusing on Client and Customer Success in Calgary, AB. Deliver outstanding support across multiple channels for a diverse range of events.
This role allows you to field inquiries through phone, live chat, and Zendesk, ensuring quick resolutions for ticket buyers and event organizers. You’ll assist in creating valuable support resources and contribute to the overall improvement of Showpass's support operations. Excellent communication and technical skills are essential for success.
Key Responsibilities:
• Respond to customer and client inquiries through various channels
• Create and manage event support documents and updates
• Provide onboarding assistance and ongoing client support
• Collaborate to improve service delivery and response consistency
• Participate in on-call support rotations as needed
Requirements:
• Post-secondary education is beneficial
• Prior experience in customer/client interacti...
This role allows you to field inquiries through phone, live chat, and Zendesk, ensuring quick resolutions for ticket buyers and event organizers. You’ll assist in creating valuable support resources and contribute to the overall improvement of Showpass's support operations. Excellent communication and technical skills are essential for success.
Key Responsibilities:
• Respond to customer and client inquiries through various channels
• Create and manage event support documents and updates
• Provide onboarding assistance and ongoing client support
• Collaborate to improve service delivery and response consistency
• Participate in on-call support rotations as needed
Requirements:
• Post-secondary education is beneficial
• Prior experience in customer/client interacti...