Support Service Delivery Manager – Azure Application Support & SRE Operations

Service Delivery & Operational Leadership

Lead end-to-end delivery of Azure-based Application Support and Site Reliability Engineering services, ensuring consistent achievement of service level agreements, operational KPIs, and customer expectations. Oversee day-to-day support operations, resource planning, workload management, service governance, and operational reporting.

Serve as the primary escalation point for critical production incidents and customer-impacting outages. Lead major incident response efforts, coordinate cross-functional resolution teams, manage stakeholder communications, and ensure timely restoration of services. Drive root cause analysis and corrective action plans to prevent recurring issues.

Azure Application Support & Cloud Operations

Provide operational oversight for Azure-hosted applications and cloud services including Azure App Services, Azure Container Apps, Azure Static Web Apps, Azure API Management (APIM), Azur...