Job Description
We are actively seeking a
Support Engineer, SAP HCM.
This is a remote position and can be based anywhere in Brazil.
Essential Duties and Responsibilities
- Solve complex customer issues using methodical troubleshooting based on expert knowledge of SAP applications functionality and technology
- Provide remote-based functional support & training for multiple SAP HCM and Payroll modules.
- Knowledge of related to Mexican localization tax and regulatory requirements, e.g. CFDI, ISR, IMSS, ISN, etc.
- Work closely with customers on a daily basis to understand their needs, support business change and deliver a consistently high-quality customer experience
- Support client customizations, sharing implementation and best practices advice
- Develop application break fixes for critical product defects
- Create scripts to identify, analyze and correct data issues
- Manage one or more key assigned accounts as a technical/f...