Job Description
We are seeking an L1 Support Engineer with exposure to Salesforce Commerce Cloud (SFCC) and Order Management Systems (OMS) to provide first-line support for eCommerce applications.
The role involves monitoring systems, handling incidents, performing basic troubleshooting, and analyzing logs to ensure platform stability.
The engineer will coordinate closely with L2/L3 teams and business stakeholders for timely issue resolution.
Strong communication skills and the ability to work in an agile, fast-paced support environment are essential.Responsibilities:Analyze and diagnose technical issues in e-commerce applicationsIdentify root causes of issues, whether in code, configuration, or infrastructureDevelop and implement hotfixes in a controlled and efficient mannerPropose and implement optimizations for the platform and its componentsMaintain constant and clear communication with both technical and non-technical teamsParticipate in ticket and incident management using JiraCol...