Job Description
Derq is seeking a Technical Support Software Engineer to be the Level 1 contact for customers using Derq’s hardware, software, and connected roadside systems. You will triage tickets, resolve common issues, and escalate complex cases to L3 teams with thorough documentation.
You'll operate in a fast-paced environment with city engineers and transportation officials, requiring clear technical communication, structured troubleshooting, and reliable incident handling.
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