Job Description
Join a leading global technology company supporting critical trading and market infrastructure solutions. We are looking for a customer-focused Support Analyst who enjoys solving problems, building relationships, and learning new technologies in a fast-paced environment. This is an excellent opportunity for someone looking to grow into a more client-facing or technical consulting career path within an international environment.
What you'll be doing
As part of a regional support team, you'll play a key role in supporting clients and ensuring a high-quality user experience.
Responsibilities include:
- Troubleshoot and resolve client support tickets and application issues
- Investigate backend system and platform-related concerns
- Support onboarding activities, product demonstrations, and client guidance
- Assist with contract mapping and product-related queries
- Collaborate closely with technica...