Support Analyst (24/7) - Mexico

As we are a global company, and English is our primary business language, we kindly ask that all applications (CVs/resumes and cover letters) be submitted in English.

We’re RELEX Solutions, a fast‑growing and market‑leading company helping retailers and consumer brands optimize their planning and operations through smart, data‑driven technology. Founded in Europe, we’ve expanded across the Americas, Europe, and Asia‑Pacific — and now, we’re excited to build our support capabilities in Mexico.

We’re currently hiring SaaS Support Analysts to join our 24/7 global support team. Based in Querétaro, you’ll help investigate and resolve complex technical issues across our hosted environments, working with Linux‑based systems, cloud technologies, and enterprise‑level software platforms. You’ll join a team of 20+ experienced support professionals and have a real impact on ensuring the reliability of our services.

Note: This is not a general IT help desk position — p...