Support Agent ( Robotics )

Responsibilities

• Conduct on‑site visits and showroom demonstrations for walk‑in visitors and prospective clients, clearly explaining robot features, capabilities, and use cases.
• Build rapport with potential and existing clients through confident, friendly, and professional communication.
• Lead on‑site robot deployment, SLAM mapping, navigation setup, and commissioning at client locations.
• Train client staff on robot operation, basic troubleshooting, and day‑to‑day use during and after deployment.
• Answer customer support tickets via chat and call, providing timely and accurate resolutions to technical queries.
• Conduct online support meetings with customers to remotely diagnose, troubleshoot, and resolve issues.
• Perform basic hardware repairs and maintenance on robots, escalating complex hardware faults where necessary.
• Record unboxing, demo, and technical videos for marketing, customer onboarding,...