Job Description
Responsibilities
- Monitor food preparation, hygiene, cleanliness, and safety standards.
- Ensure compliance with local health, safety, and licensing regulations.
- Ensure high-quality customer service and guest satisfaction.
- Handle customer complaints, feedback, and special requests professionally.
- Conduct staff briefings, performance reviews, and provide coaching.
- Ensure all staff follow service standards and SOPs.
- Manage budgets, cost control, food wastage, and profitability.
- Oversee purchasing, inventory checks, and stock control.