Supervisor, Service Assurance - Managed Services (Hybrid)

Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.

Job Summary

This job entails supervising a customer technical support team to ensure quality and service assurance within managed services. It involves quality assurance, managing performance metrics, handling escalated customer issues, and coordinating with engineering teams. The role includes staff scheduling, process development, recruitment, training, and conduct...

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