Supervisor of Client Services

| Job Description - Supervisor of Client Services (55444) Job Description | | | | --- | --- | | Supervisor of Client Services Job Number: 55444 Reporting to the General Supervisor of Operations, the Supervisor of Client Services bridges the gap between strategic vision and day-to-day execution to maintain the City’s diverse facility assets (including fire stations, recreational hubs, and waste infrastructure). In this pivotal leadership role, you will champion service delivery initiatives, manage client portfolios, and drive adherence to SLAs, directly influencing the stewardship of a $60 million maintenance budget. Leading a multidisciplinary team of Engineering Technologists and Public Service Representatives, you will oversee the intake and prioritization of over 30,000 annual service notifications while balancing daily operational demands with long-term shutdown planning. From recruitment and performance development to resolving complex client issues, you will leverage data-...

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