Job Description
Job Title: Bilingual Supervisor
Location: Ottawa, ON
Remote: Yes
Business Unit: Health
Department: Pharma Patient Solutions
Job Type: Full-Time
Position Overview
The Supervisor is responsible for overseeing day-to-day operations across clinical coordination, case management, or reimbursement support functions. The Supervisor ensures high-quality service delivery to patients and healthcare providers, supports program performance, and leads a team of direct reports to meet KPIs. This role requires strong collaboration with Program Managers and other operational leaders to ensure seamless execution of PSP initiatives.
Responsibilities
• Act as a primary point of contact for team members and internal stakeholders regarding operational questions and escalations
• Supervise and support staff across either CC, RS or CM functions
• Resolve escalated issues and coordinate ...