Job Description
Supervisor Location: Remote Full-time Department: Service Desk Working hours: MonFri, max 45 hours/week About Sunbytes Sunbytes is a leading Tech & Talent Solutions company known for innovative and scalable solutions. We focus on achieving goals for our partners and team members, delivering high-quality products and services, and fostering a supportive, challenging work environment. About the Opportunity Sunbytes is seeking a Supervisor to help oversee and enhance our Service Desk Team across the APAC region. In this role, you will be responsible for ensuring smooth day-to-day support operations, maintaining SLA performance, and driving continuous improvement across service workflows. You will lead a remote support team, manage escalations, coordinate cross-functional efforts, and ensure compliance with global standards such as ISO 27001 and SOX. Key Responsibilities Oversee daily Service Desk ops and ensure SLA compliance. Manage ticket queues, prioritize issues, and handle escalation...