Job Description
Main Purpose of the Role
Supervise the activities of a team of IT professionals who provide technical support to the organisation's information systems to ensure these systems operate effectively and reliably.
Main Responsibilities
- Lead the day-to-day activities of a team of IT professionals to ensure that the organisation’s information systems and hardware resources function reliably.
- Activities of the team may include installing, configuring, administering, and maintaining a large system or several smaller systems.
- Supervise team members.
- Prioritise and assign tasks to ensure the team’s resources are used effectively and systems projects are implemented in accordance with project plans and budgets.
- Communicate with system users to identify and resolve user problems.
- Respond to more complex, escalated enquiries from team members and check the quality of their work.