Job Description
About The Company DiDi Global Inc. is the world’s leading mobility technology platform. It provides a range of app‑based services across markets including Asia‑Pacific, Latin America and Africa: ride hailing, taxi hailing, chauffeur, hitch, shared mobility, auto solutions, food delivery, intra‑city freight, and financial services. DiDi offers flexible work and income opportunities to car owners, drivers, and delivery partners and is committed to solving transportation, environmental and employment challenges through AI technology and localized smart transportation innovations.
About The Team/role
Objective : Manage the strategic and operational performance of outsourced collection agencies (BPOs), ensuring performance, quality, adherence to processes, continuous improvement, alignment with institutional goals and directives.
Responsibilities
- Continuously monitor BPO performance, analyze results, and generate insights and re...