Supervisor – Back Office Operations

Join Our Team!

Key Responsibilities

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  Supervise the day-to-day operations of multiple back-office teams.

  
  

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  Coordinate with management teams based in Panama, the Philippines and the United States. This role will have regular exposure to Executive management in both our company as well as our partner organization.

  
  

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  Lead, coach, and develop a team of approximately 30–40 employees.

  
  

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  Monitor productivity, quality, attendance, and service level performance to ensure client expectations are consistently met.

  
  

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  Conduct regular one-on-one meetings, performance evaluations, coaching sessions, and disciplinary actions when necessary.

  
  

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  Analyze operational metrics and identify opportunities to improve effic...