Superviseur principal, opérations RH / Senior Supervisor, HR Operations
S
Segment (Twilio)
📍 longueuil, qc, Canada
Job Description
Senior Supervisor, HR Operations
Pratt & Whitney Canada is a global leader in aerospace innovation headquartered in Longueuil, Quebec. This full‑time position is based in Longueuil and is performed exclusively on‑site. Role Overview
The Senior Supervisor leads the People Services Operations team, overseeing day‑to‑day operations and performance of a multi‑tiered service delivery team. The role focuses on delivering high‑quality, customer‑centric HR support while driving operational excellence, continuous improvement, and strategic transformation initiatives. Key Responsibilities
Strategic Leadership & Governance Lead the execution and performance of the People Services Operations team, ensuring alignment with organizational priorities and the broader HR transformation agenda. Monitor and continuously improve service level agreements (SLAs), key performance indicators (KPIs), and quality standards across all service channels and workstreams. Present service de...
Pratt & Whitney Canada is a global leader in aerospace innovation headquartered in Longueuil, Quebec. This full‑time position is based in Longueuil and is performed exclusively on‑site. Role Overview
The Senior Supervisor leads the People Services Operations team, overseeing day‑to‑day operations and performance of a multi‑tiered service delivery team. The role focuses on delivering high‑quality, customer‑centric HR support while driving operational excellence, continuous improvement, and strategic transformation initiatives. Key Responsibilities
Strategic Leadership & Governance Lead the execution and performance of the People Services Operations team, ensuring alignment with organizational priorities and the broader HR transformation agenda. Monitor and continuously improve service level agreements (SLAs), key performance indicators (KPIs), and quality standards across all service channels and workstreams. Present service de...