Student Success Advisor

Purpose of Role

TheStudent Success Advisor (SSA) supports Heriot-Watt Online and Graduate Apprenticeship students from orientation through to the successful completion of their chosen programme of study. 

An instrumental part of a student’s success, the SSA will be responsible for supporting, engaging and retaining students throughout their learning experience. The Student Success Advisor provides exceptional customer service, acting as the first point of contact for all student questions and queries. This role is responsible for providing personalised, proactive support across the full student lifecycle, empowering students achieve their goals. The Student Success Advisor focuses not only on ‘at-risk’ students but proactively engages with all students. The SSA acts as the ‘champion’ of our global online and Graduate Apprenticeship student community, and acts as the student voice, ensuring that the student at the heart of our decision making. The Success Ad...