Job Description
Position Summary
The Student Services Officer is a front-line representative for Student Services, providing in-person, phone, and virtual support for students and visitors to address presenting needs. The position provides operational and database support for a wide range of Student Services operations to meet the department's needs.
This position is primarily based at the Newnham Campus and may be assigned to work at other Seneca campuses during certain parts of the semester based on operational needs.
Responsibilities
- Providing frontline support and triaging cases within the International Student Support (ISS) queue in Salesforce, including responding to general inquiries related to IRCC processes, immigration information (within scope), health insurance, transition and settlem...