Job Description
Role Overview:
The role involves handling student inquiries, providing accurate course information, and converting leads into enrollments through effective counseling. The individual will also follow up with prospective students, resolve payment or enrollment issues, and work with internal teams to improve processes.
Responsibilities:
- Handle incoming and outgoing calls, chats, and queries from prospective students.
- Provide accurate details about courses, enrollment processes, and fee structures.
- Follow up with students who have shown interest but have not enrolled.
- Identify and address reasons why students did not complete their registration.
- Assist in resolving payment-related or enrollment concerns.
- Convert leads into enrollments through effective counseling and engagement.
- Conduct feedback and review calls to enhance student experience.
- C...