Student Accounts Associate

General Statement

Responsibilities include providing accurate and specialized information and services to students, parents, staff and the public. Maintain accurate student accounts for billing and refunding; placing and monitoring hold on students accounts. Review, monitor and process University Withdrawals; review and process student refunds and PPLUS loans. Monitor, evaluate and reconcile Third Party Sponsor Accounts; bill and collect current and past due Third Party Accounts. Duties and Responsibilities Customer Service

Provide exceptional customer service and represent Student Accounts in a knowledgeable and professional manner for student, parent and public inquires via telephone, email and walk-in. Provide guidance and solve problems as needed.

Provide accurate information regarding fee payment, holds, balances, Student Account office policies, procedures, and deadlines.

Review and process student refunds including Paren...

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