Strategy & Consulting - Global Network | SONG - Service - Cloud Contact Center Value Consultant[...]

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As a CCaaS (Contact Center as a Service) Value Consultant, you will drive strategic customer engagements that maximize the operational and financial impact of our client’s CCaaS implementations. You will partner with clients to assess their CX maturity, define transformation roadmaps, and build compelling business cases that demonstrate the value of their platform and services.

• Lead value consulting engagements to assess current CX capabilities and identify transformation opportunities using the CCaaS CX Value Framework.
• Develop tailored business cases, including financial impact analysis and ROI projections, to support executi...