Strategic Relationship Manager

The SRM is the primary point of contact and responsible for managing a portfolio of clients with a large focus on client relationships. The individual must ensure the timely and successful delivery of solutions according to client needs and objectives. SRM to continuously drive value-adds efficiency and compliance in order to achieve excellent customer service.

Technology

• Understand the process and functionality of:
• TravelIT Build,
• User Training,
• Super-User Training,
• Client Navigational Support,
• Drive increased online adoption,
• Virtual Credit Card payment,
• Understand and promote the value of the VCC option where applicable,
• Expense Management,
• Understand and promote the value of our Expense Management platform where applicable,
• Offer technical support,
• System Integration,
• Understand and promote the benefits of system integration.

Retention and ...