Strategic Manager, Customer Collection Analytics
S
Scotiabank
📍 toronto, on, Canada
Job Description
Take the helm as the Strategic Manager of Customer Collection Analytics. You will analyze and refine collection strategies through data-driven insights across diverse communication channels.
In this pivotal role, you will conduct detailed analyses of customer engagement methods to inform communication strategies within Canada Collections. Understanding market trends and tracking key performance indicators will be essential to improving organizational efficiencies. You will lead initiatives that optimize communication strategies to maximize profitability and enhance customer experiences.
Key Responsibilities:
• Analyze customer behavior and collection treatment effectiveness
• Collaborate with leadership to recommend strategy improvements
• Monitor and report on KPIs related to communication performance
• Design strategies informed by data analytics for deployment
• Communicate findings and recommendations effectively
Requirements:
• 3-5 years of analytical ex...
In this pivotal role, you will conduct detailed analyses of customer engagement methods to inform communication strategies within Canada Collections. Understanding market trends and tracking key performance indicators will be essential to improving organizational efficiencies. You will lead initiatives that optimize communication strategies to maximize profitability and enhance customer experiences.
Key Responsibilities:
• Analyze customer behavior and collection treatment effectiveness
• Collaborate with leadership to recommend strategy improvements
• Monitor and report on KPIs related to communication performance
• Design strategies informed by data analytics for deployment
• Communicate findings and recommendations effectively
Requirements:
• 3-5 years of analytical ex...