Strategic Customer Success Lead for Adoption & Growth

Open iT, Inc. is seeking a Customer Success Lead located in Lucena, Philippines. This role focuses on customer retention, driving adoption through strategic engagements, and collaborating with Account Managers to identify growth opportunities.

The ideal candidate will have a minimum of 5 years in a customer-facing role, particularly in Customer Success or Account Management, and must manage complex software licensing environments. Responsibilities include executing Success Plans, leading customer check-ins, and fostering strong relationships.