Strategic Customer Success Director, Banking LATAM

Strategic Customer Success Manager/Director, Banking LATAM (based in São Paolo)

As a Strategic Customer Success Manager, Banking LATAM, you will own post-sale outcomes for our banking and fintech strategic segment, driving time-to-value, adoption, retention (GDR/NDR), and expansion. Partnering closely with Sales, Product, and Engineering, you will help scale segment growth while serving as a trusted advisor to senior banking and fintech leaders.

This role blends strategic account leadership, commercial judgment, and technical fluency. You will guide complex enterprise and high-growth payments customers through adoption, value realization, and long-term success on our platform.

Key Responsibilities

Segment Growth Leadership

• Define and scale the Banking Success Playbook: onboarding standards, adoption maturity models, KPIs, and expansion signals
• Develop a repeatable banking POV across payments rails, stablecoin flows, tre...